China Hewlett-Packard Co.,Ltd.
IT Service/System Integration | Foreign Company / Rep. Office | 1000+2007-12 - Now Technical Support Engineer (Cantonese)
Beijing | Full-time
Technical Support/Maintenance Engineer
Mid Career(2+ years experience)
Technical support of Helpdesk Online (both Cantonese and Mandarin) for B&Q;
To solve IT problem online for B&Q, includes servers, network equipment（route & switch）, AD account management, Exchange service, POS system and its server, SAP system, BW system, Ecard system remote desktop support in 68 B&Q stores in China and HK.;
To support application software (Symantec, SAP, BW, Ecard, Office, Auto-CAD etc.) via online, phone or remote desktop technical support for every stores, regional and HQ users;
To establish, correct and delete account numbers of B&Q user resource application. To resolve problem of SAP system, BW spreadsheet system, CRM System of Interior Decoration Centre which occurred when placing order.
To work together with another on-site engineer and a third party representative in order to solve problems which cannot be solved online.
To solve IT problem online for B&Q, includes servers, network equipment（route & switch）, AD account management, Exchange service, POS system and its server, SAP system, BW system, Ecard system remote desktop support in 68 B&Q stores in China and HK.;
To support application software (Symantec, SAP, BW, Ecard, Office, Auto-CAD etc.) via online, phone or remote desktop technical support for every stores, regional and HQ users;
To establish, correct and delete account numbers of B&Q user resource application. To resolve problem of SAP system, BW spreadsheet system, CRM System of Interior Decoration Centre which occurred when placing order.
To work together with another on-site engineer and a third party representative in order to solve problems which cannot be solved online.
SFNT Co.,Ltd. Beijing Branch
Hardware/Network Equipment2007-1 - 2007-12 Network Engineer
Beijing | Full-time
Web Engineer
Mid Career(2+ years experience)
Mainly looked after and maintain the security of the network, servers, PC, printers, copy machines,phone switch of Japanese corporation in Beijing Branch.;
Network configure and manage Route & Switch were mainly on Cisco equipment;
Established and maintained server, installation system were mainly based on DELL, IBM, HP equipment;
Looked after PC system, application software, firewall etc;
Conducted IT service set-up, providing after-sales services for office relocation.
Network configure and manage Route & Switch were mainly on Cisco equipment;
Established and maintained server, installation system were mainly based on DELL, IBM, HP equipment;
Looked after PC system, application software, firewall etc;
Conducted IT service set-up, providing after-sales services for office relocation.
Government/Nonprofit Organization | Government/Non-Profit | 1000+
2006-1 - 2007-1 Network Engineer
Beijing | Full-time
Web Engineer
Entry Level(less than 2 years experience)
Looked after server room of the Bureau. Maintaining all servers in the room, including IBM, HP, Dell, etc. 35 more than server,as well as network equipment (Cisco).
Maintained intranet.
Set-up the Net address and exchanger port , MAC address and IP , MAC of machine , tie scheme definitely during this period.
Maintained and repairing PC, printers and copy machines.
Maintained intranet.
Set-up the Net address and exchanger port , MAC address and IP , MAC of machine , tie scheme definitely during this period.
Maintained and repairing PC, printers and copy machines.
University For Science & Technology Beijing
Education/Training/Science/Institute | Government/Non-Profit | 1000+Company Profile:
Educational institution
2004-9 - 2006-5 Network management
Research & Development Center. | Intern | Research & Development Center.
Web Engineer
Entry Level(less than 2 years experience)
Participate in school new student apartment network set up , manage and maintain campus network of the school, guarantee the normal safe operation of the network. Propose , surf the Net address and exchanger port , MAC address and IP , MAC of machine , tie scheme definitely during this period, in order to prevent IP from being usurped the phenomenon. Participate in disposing
ShaoSheng Culture Co.Ltd.
Education/Training/Science/Institute | Private Company | 1 - 49Company Profile:
this is a trainning center for 1+6 network engineer of qinghuawanbo.
2005-10 - 2006-1 Network management
Teaching department | Intern | Teaching department
System Administrator
Entry Level(less than 2 years experience)
Network , machine and CISCO network equipment of the main management company; Well safeguard company 60 more than machine , realize the same sets of machine have a class for different student of class with different systems in every classroom; Upgrade IOS of CISCO apparatus ; Manage work such as the telephone switch, printing server , fax-machine of the company.
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